Here at Toucan, we want to provide the best experience to expand your smart home. With our products and service, we aim to strive toward an easy to use and convenient product which includes an easy shipping policy.

We will ship our products within 2 business days of receiving your order. Please DO NOT choose UPS 2nd Day Air for residential destination as the shipping time will NOT be guaranteed. If you do not receive an email from us or receive tracking within 2 business days of your order, please reach out to us immediately and we will help resolve the issue.

If your package is lost, inform us immediately and we’ll look into the case and contact our shipping carrier for further investigation.

If your product arrives broken, please reach out to us, take a picture and email us to verify the product shipment. If the product is shown broken in the photos, we will send a replacement right away. Replacements may require an extra 5 - 10 business days of processing time. 

We offer regular business standard shipping rates. If you are looking for express shipping, you can reach out to us for express/overnight shipping options over email or on the phone for overnight shipping rates.

We’ve set up to ship the product to the domestic 48 US states, not including HI and AK through USPS. We can ship the product to businesses, PO boxes, apartment and all types of homes. If you’re international and interested in a Toucan product, we are setting up our international shipping policy and you will be charged an additional shipment fee.