Return Policy

At Toucan, we are committed to delivering innovative, high-quality products that enhance your home security. If you are not completely satisfied with your purchase from toucansolution.com, you may return your item within 30 days of the original purchase date, subject to the following terms:

Return Eligibility:

• Product must be returned in its original packaging, including all accessories, manuals, and documentation.
• Product must be in resalable condition, free of physical damage or excessive wear.
• Proof of purchase is required.

Restocking Fee:

• A 15% restocking fee will be deducted from your refund for open-box, non-defective returns.
• Shipping and handling charges are non-refundable.

Refund Processing:

• Refunds will be issued to the original method of payment after the returned item is inspected and approved.

Important Notes:

• Products returned incomplete, damaged, or missing accessories may be subject to additional deductions or denial of refund.
• Toucan reserves the right to refuse any return that does not meet the above conditions.

Please contact Customer Service at support@toucansolution.com to process your return request.