Return Eligibility

Opened products are welcome back if you decide they are not right for you. Request a change-of-mind return within 30 days of the original purchase date. A 15% restocking fee applies to opened, non-defective returns. Please return your item as follows:

• Returned in the original packaging, including all accessories, manuals, and documentation

• In good condition, with no customer-caused physical damage or excessive wear. Opening the box does not make an item ineligible

• Complete, with no missing parts

• Accompanied by proof of purchase

How to Start a Return

To begin your return, please contact us with:

• Your order number

• The reason for return

• Photos if the item is damaged or defective

Our team will guide you through the next steps.

Refunds & Processing

Once we receive your return, we will check that it is complete and process your refund. The 15% restocking fee is deducted only for opened, non-defective returns; it does not apply to covered defective products.

Refund details:

• Your refund will be issued to your original payment method

• Processing time may vary depending on your payment provider

Return Shipping Costs

• Customers are responsible for return shipping costs in most cases

• If the product is defective or damaged upon arrival, Toucan will cover the replacement shipping

Restocking Fee

• A 15% restocking fee applies to open-box, non-defective returns

• This amount will be deducted from your refund. No restocking fee applies to defective products covered by the warranty

Important Notes

• Returns that are incomplete, damaged, or missing accessories may be denied or partially refunded

• Toucan reserves the right to refuse any return that does not meet the policy requirements

Hawaii, Alaska & International Returns

We accept returns from Hawaii, Alaska, U.S. territories, and international locations.

Please note:

• All return shipping costs are the customer’s responsibility, regardless of reason

• Additional customs fees, duties, or taxes may apply

• Original shipping fees are non-refundable

• The 15% restocking fee applies to opened, non-defective returns. Covered defective products are not charged a restocking fee

Refunds will be processed after the item is received and inspected.

Damaged or Defective Items

If your product arrives damaged or defective, or develops a defect covered by the warranty, please contact us. Have your order number or proof of purchase ready; photos or a short description can help us arrange support.

We will arrange a replacement or refund for defective products covered by our limited warranty, with no restocking fee.