Essential Monitoring Included
Live feed, instant notifications, two-way audio, motion zones, supported response controls, and one day of event history.
TOUCAN SHIELD PLANS
Compare Free, AI+ Pro & AI+ Elite
Choose the Toucan protection level that fits your home. Start with essential monitoring included, or add longer video-event history, advanced AI, more sharing, unlimited downloads, and expanded multi-device controls.
Free Plan Included
AI Detection Alerts
Unlimited Supported Devices
Optional AI+ Upgrades
AI Detection Across Plans
Current plan information includes supported person, vehicle, pet, and package detection alerts at every level.
Longer History With AI+
AI+ Pro increases video-event history to 30 days, while AI+ Elite extends it to 90 days.
One Plan Across Supported Devices
Manage unlimited supported Toucan devices under the selected account plan, subject to current app and device compatibility.
Choose your protection level
Start free. Upgrade when your household needs more.
Compare the most important differences first, then review the complete feature matrix below.
INCLUDED
Free
Free Included with compatible Toucan devices
- 1-day video-event history
- AI detection and alerts
- 5 video downloads per month
- 1 user
- Unlimited supported devices
- Essential live-view and response controls
POPULAR UPGRADE
SMART UPGRADE
AI+ Pro
$4.99/month or $49.99/year
- 30-day video-event history
- Advanced AI
- Intelligent alerts
- Unlimited video downloads
- Up to 10 users
- Expanded group and recording controls
HIGHEST COVERAGE
AI+ Elite
$9.99/month or $99.99/year
- 90-day video-event history
- Advanced AI
- Intelligent alerts
- Unlimited video downloads
- Up to 10 users
- 5-minute screen recording and live-view limits
Plus tax where applicable. Pricing, plan names, feature availability, and eligibility can vary by app version, device model, account, and region. Review the current in-app offer before subscribing.
Which plan fits your home?
Choose based on history, users, and how many controls you need.
Best for essential everyday monitoring
Choose Free when one user needs live access, alerts, basic response controls, and short-term review of recent events.
Good fit for:- One-person app access
- Recent-event review
- Occasional downloads
- No monthly plan cost
Best for families and active multi-camera homes
Choose AI+ Pro when you need longer event history, more shared access, unlimited downloads, advanced AI, and group controls.
Good fit for:- Up to 10 users
- 30-day event review
- Frequent video downloads
- Multiple supported devices
Best for the longest available event history
Choose AI+ Elite when 90-day history and longer screen recording and live-view limits are the highest priorities.
Good fit for:- Longer-term event review
- 90-day video-event history
- Up to 10 users
- Maximum current viewing limits
Complete feature comparison
See what changes from Free to AI+.
Scroll horizontally on smaller screens to compare all three plans.
| Feature | Free | AI+ Pro | AI+ Elite |
|---|---|---|---|
| Essential App Features | |||
| 24/7 live feed | ✓ | ✓ | ✓ |
| Two-way audio | ✓ | ✓ | ✓ |
| Instant notifications | ✓ | ✓ | ✓ |
| Pre-recorded messages | ✓ | ✓ | ✓ |
| Loud siren alarm | ✓ | ✓ | ✓ |
| Emergency call shortcut | ✓ | ✓ | ✓ |
| Manual video / photo capture | ✓ | ✓ | ✓ |
| Adjustable motion sensitivity | ✓ | ✓ | ✓ |
| Snooze button and schedule | ✓ | ✓ | ✓ |
| Motion detection zones | ✓ | ✓ | ✓ |
| Supported devices | Unlimited | Unlimited | Unlimited |
| History and AI | |||
| Video-event history | 1 day | 30 days | 90 days |
| Person / vehicle / pet / package detection alerts | ✓ | ✓ | ✓ |
| Advanced AI | — | ✓ | ✓ |
| Intelligent alerts | — | ✓ | ✓ |
| Sharing, Downloads, and Recording Controls | |||
| Device sharing | 1 user | Up to 10 users | Up to 10 users |
| Video downloads | 5/month | Unlimited | Unlimited |
| Saved / bookmarked recordings | — | 10 | 10 |
| Siren duration options | 30 sec | 15 / 30 / 60 / 180 sec | 15 / 30 / 60 / 180 sec |
| Event video time options | 30 sec | 30 / 60 / 90 sec | 30 / 60 / 90 sec |
| Video in video | — | ✓ | ✓ |
| Holiday greeting messages | — | ✓ | ✓ |
| Custom greeting messages | — | ✓ | ✓ |
| Screen recording limit | 1 min | 3 min | 5 min |
| Live-view timeout limit | 1.5 min | 3 min | 5 min |
| Multi-Device Group Features | |||
| Dual live feed | — | ✓ | ✓ |
| Linked siren | — | ✓ | ✓ |
| Snooze all | — | ✓ | ✓ |
| Do Not Disturb all | — | ✓ | ✓ |
| Pricing | |||
| Monthly price | Free | $4.99 | $9.99 |
| Annual price | Free | $49.99 | $99.99 |
The matrix reflects the current information published on Toucan’s Shield Plans page. Exact behavior can vary by supported device, firmware, app version, account, and region.
Toucan Smart Home app
Choose and manage your plan in the app.
Download or update the free Toucan Smart Home app, connect a compatible device, and review the plan options available to your account.
AI detection and intelligent alerts
Know more about the activity behind the notification.
Supported AI detection can classify activity such as a person, vehicle, pet, or package. AI+ plans add advanced AI and intelligent alerts designed to provide more useful context about detected motion.
Person detection alerts
Vehicle detection alerts
Pet detection alerts
Package detection alerts
AI classifications and descriptions are informational and may not always be accurate. Performance can vary with device placement, lighting, weather, movement, network conditions, firmware, app version, and plan availability.
FREE VS. AI+
Free
Supported AI detection alerts with essential monitoring and
one-day history.
AI+ Pro
Advanced AI, intelligent alerts, 30-day history, and expanded
household controls.
AI+ Elite
Advanced AI, intelligent alerts, 90-day history, and the
longest current viewing limits.
Review plans in the Toucan app
Check the options available to your account.
Plan availability and upgrade status can vary. Use the Toucan Smart Home app to connect a supported device and review the current plan choices shown for your account.
Download or update the app
Install the latest available Toucan Smart Home app from the Apple App Store or Google Play.
Connect a supported device
Sign in and complete the product-specific setup process for your compatible Toucan camera or video doorbell.
Review the in-app plan offer
Compare the plan names, pricing, eligibility, and features presented in the app before confirming an upgrade.
Toucan app and support resources
Learn how the app, devices, and Shield Plans work together.
01
Toucan Smart Home App
Explore live view, alerts, two-way audio, motion zones, AI detection, sharing, playback, and other app controls.
Explore the App → 02App Tutorials
Review step-by-step guidance for common app settings and features.
View App Tutorials → 03Installation Resources
Find product-specific setup, pairing, placement, and installation guidance.
View Installation Guides → 04Customer Support
Contact Toucan for help with accounts, devices, setup, connectivity, or plan questions.
Contact Toucan →Toucan Shield Plans FAQ
Clear answers before you choose a plan.
Confirm current pricing and eligibility inside the Toucan Smart Home app before subscribing.
Is a Toucan subscription required?
No paid subscription is required to use the current Free plan with compatible Toucan devices. Optional AI+ Pro and AI+ Elite plans add longer history and expanded features.
What is included in the Free plan?
Current published information includes live feed, instant notifications, two-way audio, supported response controls, motion zones, one-day video-event history, AI detection alerts, five downloads per month, one user, and unlimited supported devices.
What is the main difference between AI+ Pro and AI+ Elite?
AI+ Pro includes 30-day event history and three-minute screen-recording and live-view limits. AI+ Elite increases history to 90 days and those limits to five minutes. Both include advanced AI, intelligent alerts, unlimited downloads, and up to ten users.
Are person, vehicle, pet, and package alerts included for Free?
The current Shield Plans information lists supported person, vehicle, pet, and package detection alerts across all plan levels. Exact availability and performance can vary by device, app version, account, and region.
How many Toucan devices can I add?
Current plan information lists unlimited supported devices across Free, AI+ Pro, and AI+ Elite. Device compatibility and practical network performance still apply.
How many people can access the account?
The current Free plan lists one user. AI+ Pro and AI+ Elite list sharing for up to ten users. Review shared access regularly and remove anyone who no longer needs it.
Can I download recorded events?
Yes. The current Free plan includes five video downloads per month. AI+ Pro and AI+ Elite list unlimited video downloads, subject to current app and account limits.
Where do I purchase or manage a Shield Plan?
Download or update the Toucan Smart Home app, connect a supported device, and review the plan options currently available to your account. Subscription management may also depend on the mobile platform used for purchase.
Do prices include tax?
Listed prices do not include tax where tax applies. Review the complete amount and subscription terms displayed before confirming an in-app purchase.
Start with the protection level that fits today
Free essentials or expanded AI+ coverage—the choice stays yours.
Download the Toucan Smart Home app, connect a compatible device, and review the current plan options available to your account.