Toucan Limited Warranty

Proof of purchase in the form of a bill of sale or receipted invoice, which is evidence that the unit is within the warranty period, must be presented to obtain warranty service.

Warranty Coverage

VuPoint Solutions and VuPoint (Europe) Company Limited (herein referred to as “VuPoint”, “us”, “we”, or “our”) warrants this Toucan Product (including any included accessories) against defects in material and workmanship as follows:

If Product is used for any other purpose than Household Consumer Use, including but not limited to commercial, industrial, or other non-household purposes, VuPoint will repair or replace the Product at no charge, at its sole discretion, if the Product is determined to be defective due to material or workmanship.

Before Returning the Product

Before returning the product, please contact us for help and support. 

To obtain warranty services, you must deliver the Product at your cost in either its original packaging or packaging that affords equivalent degree of protection as the original packaging to the VuPoint service facility.

Please deliver the Product with an explanation of the defect, the dated sales receipt, a return address, and contact details. Please allow 7 working days for the Product to be tested for defects.

What This Warranty Does Not Cover

• This warranty does not cover customer instruction, installation, set up adjustments or signal reception problems.
• This warranty does not cover cosmetic damage or damage due to acts of God, accident, misuse, abuse, negligence, commercial use, or modification of, or to any part of the Product.
• This warranty does not cover damage due to improper operation or maintenance, connection to improper voltage supply, or attempted repair by anyone other than VuPoint service center.
• This warranty does not cover Products sold AS IS or WITH ALL FAULTS, or consumables such as fuses or batteries.
• This warranty is invalid if the factory applied serial number has been altered or removed from the Product.