Shipping & Delivery
Toucan Shipping Policy
Shipping & Delivery
At Toucan, we make it easy to get your home security set up quickly and stress-free.
Free Standard Shipping
We offer FREE standard shipping on all U.S. orders over $49.
Exclusions apply: Free shipping is only available within the contiguous United States, 48 states.
Orders shipping to Alaska, Hawaii, Puerto Rico, Guam, and other U.S. territories are not eligible for free shipping and will incur additional shipping fees calculated at checkout.
For orders under $49, shipping rates are calculated at checkout based on your location and selected delivery method.
Order Processing
All orders are processed within 2 business days, Monday–Friday, excluding weekends and major holidays.
Once your order ships, you’ll receive a shipping confirmation email with tracking information.
If you do not receive a confirmation or tracking number within this timeframe, please contact us so we can assist you right away.
Shipping & Delivery
We currently ship across the 48 contiguous United States using trusted carriers such as USPS.
We also ship to:
- Hawaii
- Alaska
- U.S. territories, including Puerto Rico, Guam, and U.S. Virgin Islands
Please note:
- Free shipping does not apply to these locations
- Delivery times may vary depending on distance and carrier availability
- Additional customs fees, duties, or taxes may apply
Tracking Your Order
Once your order is shipped, you can track your package using the link provided in your shipping confirmation email.
If you have trouble tracking your order, our support team is happy to help.
Lost or Damaged Packages
If your package is lost in transit, please contact us as soon as possible. We will work directly with the carrier to investigate and resolve the issue.
If your item arrives damaged, simply send us a photo so we can verify the issue. Once confirmed, we will arrange a replacement.
Please allow an additional 5–10 business days for replacement processing and delivery.
Need Help?
If you have any questions about your order, shipping, or delivery, our team is here for you.
