Toucan Limited Warranty

Proof of purchase in the form of a bill of sale or receipted invoice, which is evidence that the unit is within the warranty period, must be presented to obtain warranty service.

Warranty Coverage

VuPoint Solutions and VuPoint (Europe) Company Limited (herein referred to as “VuPoint”, “us”, “we”, or “our”) warrants this Toucan Product (including any included accessories) against defects in material and workmanship as follows:

For commercial or other non-household use, this limited warranty covers defects in material and workmanship, subject to the terms and exclusions below. Commercial use alone does not exclude a manufacturing defect. Damage caused by misuse, improper operation, inadequate maintenance or use outside the product’s intended operating conditions is not covered. For covered defective products, we will arrange a replacement or refund with no restocking fee.

Before Returning the Product

Before returning the product, please contact us or email support@toucansolution.com for help arranging your replacement or refund. 

To obtain warranty services, you must deliver the Product at your cost in either its original packaging or packaging that affords equivalent degree of protection as the original packaging to the VuPoint service facility.

Please include your order information or dated receipt, a short description of the defect, a return address and contact details. Our support team will guide you through the next steps and arrange a replacement or refund for a covered defect.

What This Warranty Does Not Cover

• This warranty does not cover customer instruction, installation, set up adjustments or signal reception problems.
• This warranty does not cover cosmetic damage or damage due to acts of God, accident, misuse, abuse, negligence, use outside the product’s intended operating conditions, or modification of, or to any part of the Product.
• This warranty does not cover damage due to improper operation or maintenance, connection to improper voltage supply, or attempted repair by anyone other than VuPoint service center.
• This warranty does not cover Products sold AS IS or WITH ALL FAULTS, or consumables such as fuses or batteries.
• This warranty is invalid if the factory applied serial number has been altered or removed from the Product.