Customer Support

Live Chat

To chat with our agents, use the chat button in the Toucan Smart Home app or click the link below.

http://chat.toucansmarthome.com/chat/default

Email Support

To contact us via email, please send a message to support@toucansolution.com with the following information:

For Issues and Concerns, please include:

• Full Name:

• Email Address:

• Phone Number (no dashes):

• Purchased From (e.g., HSN, QVC, Amazon, eBay):

• Product Model Name (e.g., TWC400S, TVD300V):

• Country:

• Wi-Fi Router Model Name (if experiencing connectivity issues):

• Inquiry Regarding: