Question 1

How to pair by a QR Code Camera

Accepted Answer

Please check out our video on how to pair our camera that is using QR Code to our Toucan Smart Home App. https://youtu.be/Pk1gjAyNHk8?si=8uPUFXlqUO8usdA7

Question 2

Why can’t I connect my camera to Wi-Fi?

Accepted Answer

Our camera only supports 2.4 GHz Wi-Fi networks. Before setting up the camera, make sure  your phone is connected to a 2.4 GHz Wi-Fi ONLY. Many routers offer both 2.4 GHz and 5 GHz bands, so it's important to select the correct one. Please also check to make sure the Wi-Fi password does not contain symbols.

Question 3

How do I check if my phone is connected to a 2.4 GHz Wi-Fi?

Accepted Answer

For iPhone (iOS):  Go to Settings > Wi-Fi.  Tap the connected Wi-Fi network (checkmark).  If the network name includes "5G" or "5GHz", it's likely a 5 GHz network.  Switch to a 2.4 GHz network (often labeled without "5G", like "MyWiFi" instead of "MyWiFi_5G").  For Android:  Go to Settings > Connections > Wi-Fi.  Tap the connected network.  Look for the Frequency or Network details.  If it says 5 GHz, disconnect and select a 2.4 GHz option.  💡 Tip: Some routers merge both bands under one name. In this case, temporarily disable 5 GHz in your router settings or move farther from the router—phones often auto-connect to 2.4 GHz at longer range.

Question 4

How do I pair the camera after connecting to a 2.4 GHz network?

Accepted Answer

1. Download the camera app from the App Store or Google Play.

2. Open the app and register or log in.

3. Follow the on-screen instructions to add a new device.

4. Make sure your phone remains on the 2.4 GHz Wi-Fi during setup.

5. Enter the Wi-Fi password when prompted.

6. Proceed with pairing—your camera will now connect to the network.

Question 5

Can the Floodlight Camera detect people?

Accepted Answer

Yes!  Pro and Elite subscribers will find the option under the Camera Settings > Motion Detection > Human Detection to enable.  You can also go to the Notifications settings for that camera and set the camera so it only alerts you when a human is detected. It will still record ALL motion.

Question 6

I don’t want to drill or run an ugly cable — is this hard to install?

Accepted Answer

Not at all. The TSLC Floodlight Camera is designed to be plug-and-play with minimal setup. Most customers install it in under 15 minutes using the included mounting kit and cable clips. ✔ No drilling needed in most cases ✔ Power cord routes cleanly through side doors, garage doors, or window frames ✔ Optional cable channels help keep everything tidy and discreet

Question 7

How do I adjust the light settings on my Toucan Floodlight Camera?

Accepted Answer

We've made the interface for the Floodlight Camera as simple but powerful as we can, by giving you the power to adjust exactly how your floodlight works. Simply go to the camera's settings, and tap “Light Settings”. This will bring up the Motion, Manual, Schedule, and Alarm mode settings. You can see it here in this video: https://youtu.be/TtzkVgOz4D4?si=IrB88VbgSoYDYa10

Question 8

How many power cables for the Security Light Camera can I put together?

Accepted Answer

Up to 5, including the one that came with your camera.  Each cable is 6m (just under 20ft) long, so you'll be able to run a power up to 30m or 98ft, plus the 2m that is directly fixed to the power adapter.  The cables are designed to attach to each other, and maintain a watertight seal, so you can connect multiple cables end-to-end with no problems or additional weatherproofing needed.

Question 9

My Toucan Security Light Camera has gone offline, but my WiFi is still on.

Accepted Answer

Some routers encounter issues when left online long enough without rebooting. The simplest solution: 1. Reboot your WiFi router and cable/DSL modem 2. Wait 10 minutes 3. Reboot your Toucan Security Light Camera by unplugging it and plugging it back in. It should reconnect after about a minute.  If it is still offline after that, then you can just re-connect it without deleting it: 1. Go to the Camera's settings, then tap Network 2. Tap "Change Network" 3. Follow the in-app instructions to get it back online.

Question 10

Can I turn off the blue LED on the Security Light Camera?

Accepted Answer

The Security Light Camera's blue LED has three settings. You can have it on all the time, on when it detects motion, or off all the time.  1. Tap the settings button on the camera you want to enable/disable the LED on  2. Tap "LED Indicator"  3. Select the option for the LED indicator that you want

Question 11

What is the distance the Security Light Camera can be away from my wifi router? I have a large entrance gate that is around 200 ft away from the house.

Accepted Answer

The distance varies with different WiFi routers depending on how strong they can broadcast the WiFi signals. At greater than a 200 ft distance or if there are a lot of walls between the camera and your router, you may need an extender.

Question 12

Can I pair the Toucan Security Light Camera with the Toucan Kuna Security Camera?

Accepted Answer

The Toucan Security Light Camera can only be paired with Toucan Smart Home App. The Toucan Kuna Security Camera works with an app called "Kuna".

Question 13

I'm having trouble pairing my Security Light Camera with my Android phone - my camera tells me "Device is initializing", then it doesn't tell me anything else.

Accepted Answer

This means that your phone and the camera aren't talking to each other over bluetooth like they're supposed to during setup process. There's a few possibilities: It could be a timing issue where the Bluetooth on your phone and the Bluetooth on your camera are missing each other's connection requests. Try the following: 1. Ensure that both WiFi and Bluetooth are turned ON, on your phone 2. Follow the app directions UNTIL you come to the screen where the app asks you to put in your WiFi password. 3. Enter your WiFi password, do NOT tap "Next" in the app yet 4. Press and hold the "Set" button on your camera or doorbell until the light is flashing blue 5. Wait until you hear the first voice promt: "The Device is Initializing" 6. Press "Next" in the app  If this doesn't work, you might try wiping the Bluetooth cache on your phone. This is easy to do, and will cause no ill effects on your phone. Just do the following: 1. Go to your phone's settings menu 2. Select "Apps" 3. Tap the 3 dots in the upper right and select "Show System Apps" 4. Scroll down to "Bluetooth" and select it. 5. Select "Storage" 6. Select "Clear Cache" (don't select "Clear Data")  Then go back into the app and try pairing again. If that doesn't work, please reach out to us!

Question 14

The app is telling me I need to pair my camera, doorbell, or security light camera to a 2.4GHz WiFi network. What does that mean?

Accepted Answer

Just about every WiFi network will broadcast at LEAST 2 WiFi networks (unless one has been disabled) - a 2.4GHz network and a 5GHz network. Older WiFi routers will usually give each one a different name to tell you which one is which. Many newer WiFi routers introduced recently will have both of the networks under the same name. The router will automatically switch the networks best suited for the device.  Our devices only pairs to 2.4GHz WiFi networks due to the greater range.

Question 15

Why does your Security Light Camera only work on 2.4Ghz WiFi?

Accepted Answer

There's a few reasons why:  It is more expensive to put a dual-band WiFi radio in the camera, and we'd like to keep our cameras affordable for you. 2.4Ghz has much greater range than 5Ghz. The lower the frequency, the greater the range.

Question 16

When connecting a new camera, should I mount the camera first and THEN pair it?

Accepted Answer

No, you should always connect the product FIRST to your WiFi (and preferrably be in the same room with your router when you do it) to make the connection easier. Afterward, you can install the camera where it's needed, as long as there's still a good WiFi signal where you want to mount the camera.

Question 17

I'm having trouble pairing my Toucan Security Light Camera - my camera tells me "Device is initializing", then says "Setup is in Progress" but then it fails. What's going on and how do I fix it?

Accepted Answer

Usually it means that your phone and the camera were able to talk to each other, but then the camera wasn't able to connect to the WiFi. Double check that you're connecting on a 2.4GHz WiFi network AND that the password you entered is 100% correct (Caps, symbols, and all!)

Question 18

How do I factory reset my Toucan Security Light Camera

Accepted Answer

If you need to factory reset the Toucan Security Light Camera for any reason, just remember that this will delete all current settings you have on the camera. Your cloud footage will be untouched, however.  Its simple: Press and hold the button on the BACK of the camera, while connected to power, for 10 seconds.  When the LED on the FRONT of the camera begins to flash RED, you may release the button.

Question 19

How do I reboot my Security Light Camera?

Accepted Answer

If you need to, first check to make sure that a purple LED on the camera is NOT flashing. If that's the case, just unplug the camera for a few seconds, then plug it back it.

Question 20

What happens if I unplug the Security Light Camera?

Accepted Answer

If you unplug your Toucan Security Light Camera, it will retain its previous settings. If it was paired and connected to WiFi, it will reconnect when you power it up again.  NEVER unplug your Security Light Camera when the purple LED is lit or flashing. When the purple LED is lit, it is updating. Unplugging the camera will disrupt this and make the unit nonfunctional.

Question 21

How bright is the Security Light Camera's light?

Accepted Answer

The LEDs on the Security Light Camera will shine a light at 1200 lumens. This is the equivalent of a 120 Watt incandescent floodlight bulb, while lasting FAR longer and only using a tiny fraction of the electricity.  It's bright, but you can adjust the brightness of any of the modes of the light in the Light Settings menu on the camera's settings.

Question 22

Why does the Toucan Security Light Camera need to be plugged in? Do you have a wire-free version?

Accepted Answer

The Security Light Camera can do a few things that require constant power: It's ALWAYS ON. That means when it detects motion, it's already recording! The light is VERY bright, 1200 lumens! For that, it needs more power than a battery could reliably provide.  For wire-free solutions, check out our Wireless Outdoor Camera.

Question 23

My Toucan Security Light Camera has gone offline, but my WiFi is still on.

Accepted Answer

Some routers encounter issues when left online long enough without rebooting. The simplest solution: 1. Reboot your WiFi router and cable/DSL modem 2. Wait 10 minutes 3. Reboot your Toucan Security Light Camera by unplugging it and plugging it back in. It should reconnect after about a minute.  If it is still offline after that, then you can just re-connect it without deleting it: 1. Go to the Camera's settings, then tap Network 2. Tap "Change Network" 3. Follow the in-app instructions to get it back online.

Question 24

Can I set my Security Light Camera to just have the light on when it's dark?

Accepted Answer

Yes! Go to Camera Settings > Light Settings > Schedule You can have the light just be on from Sunset to Sunrise, or any other times you want it to be on, at whatever brightness you select.  If using Sunset and/or Sunrise, it will use your local sunrise and sunset times based on the camera's location.

Question 25

Can I just turn on the Security Light Camera's light?

Accepted Answer

Yes, you can do it from the dashboard! You can do it with two touches:  1. Tap the light bulb icon 2. Select the amount of time you want the light to be on  You can also turn on the light for 10 minutes at a time using Alexa, if linked. Just say "Alexa, turn on light on (camera name)".  You can adjust any of the settings on the light on the Light Settings menu on the Security Light Camera's settings.

Question 26

What is the motion detection range on the Security Light Camera?

Accepted Answer

There are environmental factors that can change the ranges somewhat (like the presence of a lot of metal or concrete) however, in general the ranges are: Low - up to 7-8ft Medium - up to 12-15ft High - up to 20-22ft Max - up to 28-32ft  Keep in mind that sometimes large metal moving objects (like moving vehicles) can cause the radar to trigger outside those ranges.

Question 27

How long does the Security Light Camera record for?

Accepted Answer

The Toucan Security Light Camera will keep a pre-record buffer of 10 seconds, plus up to 30, 60, or 90 seconds after motion is detected. If it keeps detecting motion, it will just start recording a new clip right after the previous one.  You can adjust this in the camera's settings. By default, it's set to record in 90 second clips.

Question 28

What is the radar on the Toucan Security Light Camera, and why is it different?

Accepted Answer

Radar works by bouncing radio waves off of objects. This is different from other cameras that use Passive Infrared, in that it's a lot more accurate and is immune to being affected by the sun or sudden changes in temperature. It will only be triggered by actual motion.

Toucan Floodlight Security Camera 3-Pack – 1080p HD

Security FloodLight Camera

Toucan Smart Home App AI+

Tech Spec

Bright protection for three important outdoor areas.

Illuminate outdoor activity

See in 1080p Full HD

Detect movement with radar

Stay connected from anywhere

Cover more than one side of your home.

Get more useful information about activity.

Outdoor monitoring without another required monthly bill.

Testimonials

FAQs

📱 For iPhone (iOS):

📱 For Android: